Write to witwork.digital@gmail.com and we will get back to you. Most questions are one of the ones below.
Use your Recovery Code — the 16-character code CAL showed you when you set up your vault. Enter a wrong passcode five times on the passcode screen. A Forgot your passcode? card appears — tap Recover Access, enter your Recovery Code, and choose a new passcode.
The code is checked on your iPhone. Nothing is emailed, and no internet connection is needed.
Resetting the passcode keeps your files. The encryption key is not derived from the passcode.
If you lose both your passcode and your Recovery Code, nobody can get you back in — including us. There is no master key. This is the same property that stops anyone else reading your vault.
If you can still open your vault, go to Profile → Passcode Recovery to see your code again, and save it somewhere safe and separate from your iPhone.
CAL locks the vault for a while after repeated wrong attempts, and the wait gets longer each time. Your files are not deleted and nothing is wiped. Wait it out, or reset the passcode with your Recovery Code.
No. Your files are encrypted with a key in the iOS Keychain that is independent of the passcode, so changing or resetting the passcode leaves everything readable.
It goes with the app, permanently, unless you turned on iCloud backup first. See deleting your data.
Sign in to the same iCloud account, install CAL, and if you had backup on, the vault can be restored. The key that unlocks it travels through iCloud Keychain, so that has to be enabled on both devices.
All of it is handled by Apple. Manage or cancel in Settings → your name → Subscriptions. For refunds use reportaproblem.apple.com — we have no access to your payment details and cannot issue refunds ourselves.
Bought Pro and the app still shows the paywall? Tap Restore on the paywall inside CAL.
If you have found a vulnerability, email witwork.digital@gmail.com with Security in the subject and enough detail to reproduce it. We would rather hear it from you than from an attacker, and we will not take issue with anyone reporting in good faith.